One of the big challenges we faced when we first started building Criteria Hub back in 2014 was how would we handle lender criteria that sometimes is acceptable and sometimes is not acceptable. Being brokers ourselves we understood all too well that policy rules often don't come down to a black & white answer and so we knew Criteria Hub had to handle these edge cases effectively.

For each criteria a lender sets they can set the following information:

Here is a basic example of where a lender has set a value of 'Not Acceptable' and entered some policy notes stating they do not lend on mobile homes and houseboats.

Now let's take something a little less straight forward where a lender might accept something sometimes but not at other times. It is important they they are able to get this message across and so will utilise 'Warnings' and 'Outside Policy Notes'. The basic rule is this:

if the value they selected (for example, 'Acceptable') could change for the worse (for example, 'Not Acceptable') then they might enter a warning.

if the value they selected (for example, 'Not Acceptable') could change for the better (for example, 'Acceptable') then they might enter an outside policy note.

Both 'Warnings' and 'Outside Policy Notes' will be displayed in the search results summary - see below.

Here the lender has indicated that there may be instance where they can both do less than 5 years (the outside policy label) and other times they might not be able to do 5 years at all (the warnings label).

This gives lenders all the flexibility they need to outline where they may or may not be able to lend and is lead by the lenders own appetite for a given criteria.

To learn more about search types view the help docs in the Search section.